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Important Rental Information

Rules & Information

  1. Renters must be 21+ years of age to rent a Sea Doo (jetski) or 18 years of age to rent non-motorized water sports equipment (Eco-boat, kayak, canoe, SUP, Sup/Yak).  A Valid Driver’s license is required at check in.
  2. 18-20 year olds may operate their own Sea Doo only when booking is made by their parent and said 18-20 year old has an NC boaters license.  A child 5 yrs of age & older may ride as a passenger on a Sea Doo with their parent.
  3. All non-motorized water sports rentals are 1.5 hours long. Sea Doo rentals are available for 1.5 hours, 2.5 hours, half day (4 hours), or full day (8 hour) time durations.
  4. We are pet friendly! You may add your pet to any non-motorized water sport rental or Eco-boat rental for a nominal fee. We do not provide pet life vests.
  5. After booking your reservation, you will receive a confirmation email with a link to the electronic customer waiver. Signed electronic waivers are required for all operators and participants prior to your rental.
  6. All rental activities launch from the Farrington Point hand carried boat launch at Jordan Lake, located at 605 Farrington Point Road, Chapel Hill. . *This is a public launch area – there is no storefront. Park in the hand carried boats parking lot and walk down to the sandy beach where you will find your rental equipment.
  7. We provide a ‘white glove’ rental experience which includes the necessary equipment for your particular rental (Ex: life jackets, paddles). We set up the equipment, show you how to use it, and put it away for you.  At the end of your rental, you simply leave your equipment on the beach as you found it.  It is not permitted to transport rental equipment elsewhere with your vehicle.
  8. Jordan Lake is a large lake and there are no life guards. Be courteous to your fellow water sports enthusiasts. Always wear your life jacket and operate equipment within your ability level. Swimmers and non-motorized water sport participants have the right away.
  9. Life jackets must be worn at all times by operators & participants, regardless of swimming ability level or activity.
  10. You must comply with all stated and customary terms and conditions for the use of the rental equipment.
  11. Your safety is our number 1 priority. LETT’S GO Watersports will show you how to operate the equipment you are renting; however it is your responsibility to let LGW staff know if you are uncomfortable operating rental equipment, or need additional safety education/operator equipment instruction.  *Private lessons are available
  12. Do not consume alcohol, recreational drugs or any substance thing that impairs your reflexes, thinking, & judgment before or while using rental equipment. This includes legally prescribed marijuana and prescription medications that impair thinking, reflexes, & judgment. FOR EVERYONES’ SAFETY, WE WILL NOT RENT EQUIPMENT TO ANYONE APPEARING OR SUSPECTED TO BE UNDER THE INFLUENCE, exhibiting unusual behavior, or suspected of diminished mental capacity.   A $95 reschedule fee will apply to Sea Doo & Eco-friendly boat rentals rescheduled as a result of suspected drug or alcohol use or unusual behavior.
  13. All rental activities begin promptly as scheduled. If you are more than 15 minutes late and have not notified LGW staff, your appointment time may be given to customers on the wait list.  Late arrivals may use the remainder of your scheduled rental time (if still available), but will not be rescheduled.
  14. Stay with your rental equipment at all times, and never leave it unattended.
  15. No reschedules, refunds, or partial refunds will be given if the rental period is shortened or terminated due to renter error, illness, accident, changed mind, safety concerns/private lesson required or other non-weather related reasons.
  16. It is your responsibility to keep up with your rental time. Renters who are 1-15 minutes late returning equipment will be charged $75 late fee.  Renters 16-30 minutes late will be charged $150 late return fee. Renters 31-45 minutes late will be $225 late fee and renters who are 46 minutes late – 1 hour late will be charged $300 late return fee. *Late Rentals past 1 hour are charged $1000 daily, up to the replacement cost of the equipment
  17. All equipment should be in good working condition for your rental; however in the event your equipment is damaged or broken, notify LGW staff before accepting possession. Renters are liable for repair or replacement cost of rental equipment, life jackets, & accessories that are lost or stolen during their rental, or returned damaged or broken.  Renter’s Insurance is available for all rental activities.
  18. Renter’s insurance covers accidental damage to rental equipment – it does not cover lost or stolen equipment, 3rd party property damage, or equipment damage due to renter negligence.  Examples of mishaps not covered by renter insurance:
    • Damage to Sea Doo caused from “beaching it” (driving, operating, or parking on or near a beach) or operating in too shallow of water
    • Standing on paddleboard while it is still on the beach & causing fin to crack or break
    • Lost kayak, SUP paddle or life vest; lost or damaged personal items
    • Flipped Sea Doo or misuse/abuse of Sea Doo resulting in error codes, check engine light enabled, or ‘limp mode’ activation

Refunds, Reschedules, & Weather Policy:  LETTS GO Watersports has a no refund policy. We will gladly reschedule any reservation up to 7 AM the day of your rental for any reason, without penalty, no questions asked. No call/no shows are not eligible for reschedule.  All bookings are non-refundable.

Afternoon rain and thunderstorms are typical in NC and usually blow over quickly. We will contact you if your booking is delayed or needs to be rescheduled due to weather. If possible, your rental will resume once the storm has passed and it is safe to return to the water, or we will reschedule the remainder of your rental for another day. If you have same-day weather related questions or concerns please call or text us at (984) 833-8855.

  • Always use good judgment and air on the side of caution when operating rental equipment.  In the event of lightning, thunder, or other unexpected bad weather conditions during your rental, please return to the launch site if you are able to safely do so.  Otherwise, seek shelter in a safe location off the water & notify LGW of your whereabouts as soon as you are reasonably able.
  • LGW is not responsible for lost or damaged personal items including cell phones, keys, wallets, purses,  money, sunglasses or other valuables
  • Do not litter or leave trash on/in your rental equipment.  A $25 cleaning fee will be imposed if we have to clean up after you, or remove trash from the vessel.
  • LGW staff may take photos or videos of you and your guests’ rental activity, and share these photos with you.  Please alert LGW staff if you do not wish to have your photo taken and/or used for  website and social media advertising.

 

Sea Doo / Jetski / Personal Water Craft (PWC) Specific Information:

  • Sea Doo renters must be 21 years of age to rent from LETTS GO Watersports (LGW).   A valid driver’s license is required at check in. Minimum age to ride with parent: 5 years old– no exceptions.
  • We feature late model Sea Doo brand jet skiis (aka personal water craft/PWCs) in a variety of bright, fun colors, with dedicated, water tight phone compartment.  We hear regularly from our customers “These are the best jetskiis we have ever rented!”
  • Our Sea Doos have an on-board braking system, as well as “Forward” and “Reverse”. The Sea Doo key is connected to a safety lanyard, that attaches to your life vest, and automatically disables the engine in the event you fall off the Sea Doo.  The key must be re-engaged in the ignition or the Sea Doo will not start.
  • A safety and operational briefing is provided and required before every Sea Doo rental. We strongly encourage all Sea Doo renters have a boater’s license and/or to book a private Sea Doo lesson if you are new to jet skiing, or would like to practice with an experienced LGW crew member before operating a Sea Doo by yourself.  A free online boating course is available at :   http://boatus.org/northcarolina/
  • A private jet ski lesson is recommended for anyone with little or no jet ski experience, or who requires one on one training above and beyond the safety and operation briefing.  A jet-ski lesson can be added to a 1.5 hr., 2.5 hr, half-day, or full-day rental, and will take place at the beginning of the rental period.
  • Pulling skiiers, tubes, or other inflatables is not permitted with Sea Doo rentals.
  • A $1000 deposit will be “held” (similar to renting a car) for each Sea Doo in your possession until the equipment is returned without damage, in good working condition.  If one person provides deposits for multiple Sea Doos, the total combined deposits will be used to pay for any damages.
  • When you arrive for your Sea Doo rental, park in the Farrington Point hand carried boat parking lot and walk down to the beach where you will see your Sea Doo anchored in the water, with a full tank of gas when you arrive. At the end of your rental, we will refuel the Sea Doo for you, and invoice your credit card for the amount of gas consumed during your rental, at current market pricing.  *Most of our Sea Doos have 15.9 gallon gas tanks; some have 18.5 gallon tanks
  • SAFETY is our #1 priority.  Should LGW staff determine that a private jet ski lesson is needed (above and beyond the safety & instructional briefing), the lesson will be completed during the scheduled rental time and you will charged for a private lesson.  For example:  If you purchased a 2 1/2 hour rental and it was determined that a private lesson was needed, the lesson will take place at the beginning of the rental period, and once proficient on the jetski, you will have the remaining time for the rental.  Refunds, partial refunds or extended rental time will not be given to anyone requiring a lesson.
  • Do not ever allow passengers, especially children, to ride with you until you are comfortable and proficient operating the Sea Doo.
  • Do not operate Sea Doo in shallow water below your waist, in narrow channels less than 300 ft wide, or within 20 feet of the shore or launch location, as the jet pump may become clogged and cause engine to overheat or in worse cases, may severely damage or destroy the intake manifold, jet pump, & engine.   Sea Doo Renters are liable for damages to Sea Doo resulting from operating in shallow water, narrow channels, water less than 5 feet deep, & close to shore.
  • Do not shut motor off when the Sea Doo is moving as you will have no control over the Sea Doo – instead, let off the throttle slowly.
  • Sea Doos must be at least 100 feet apart from each other (& all other watercraft) at all times. Although Sea Doos come with a braking system, it takes longer to come to a complete stop on the water than it does in your car. Never follow directly behind another Sea Doo or get close to any vessel or boat. Sea Doos are equipped with wide angle mirrors so you can see someone following 100 ft. behind you.   Most PWC accidents are preventable so long as operators comply with the 100 ft. distance rule.
  • Continuously scan the water when operating a Sea Doo. Look left, right, behind, and in front before turning.  Never cut off other vessels.
  • Personal Watercraft must be operated in a reasonable and prudent manner. Maneuvers that endanger life, limb, or property shall constitute reckless operation of a vessel will result in immediate terminate of your rental, without refund. Reckless operation includes but is not limited to: 1.) Unreasonably or unnecessarily weaving through congested vessel traffic. 2. Jumping the wake of another vessel within 100 feet of such other vessel or when visibility around such other vessel is obstructed. 3. Intentionally approaching another vessel in order to swerve at the last possible moment to avoid collision. 4. Operating contrary to the “rules of the road“ or following too closely to another vessel, including a PWC. “Following too closely,“ is defined by law as proceeding in the same direction of another vessel and operating at a speed in excess of 10mph when approaching within 100 feet to the rear or 50 feet to the side of another vessel that is underway unless that vessel is operating in a narrow channel, in which case a PWC may operate at the speed and flow of other vessel traffic. A narrow channel is defined as a segment of the that is 300 feet or less in width.
  • Jordan Lake is patrolled by NC Wildlife officers. Failure to comply with NC’s boating rules and regulations could result in a ticket/fine or even arrest.  This includes DUIs for operating motorized boats, jetski’s, etc. while over the legal limit.  LETT’S GO Watersports has a Zero Tolerance alcohol/drug policy.
  • Never steer hard in one direction and hold throttle wide open while driving Sea Doo (i.e. doing donuts). This will cause damage such as the motor to overheat, check engine light to come on, alarm to sound, error codes, or cause the Sea Doo to go into “limp mode” not to mention someone could get hurt or fly out/off of the Sea Doo. If the Sea Doo is in good working condition when you take possession of it and you operate it in a manner that causes an alarm to sound, the check engine light to come on, an error code to be emitted, or causes the Sea Doo to go in “limp mode” you are responsible for the repair costs.  Jetski renter’s insurance does not cover these damages listed or similar damage caused from misusing of the equipment.
  • If engine fails, is not running correctly, or equipment gets damaged, contact the rental office immediately stay with equipment.  Do not attempt to restart engine if it fails or drive the Sea Doo back to the launch site, as this may cause additional damage.  You are responsible for any damage caused by operating a Sea Doo when it’s not running correctly.
  • Never attempt to “flip” the Sea Doo or operate in a reckless manner as to cause the Sea Doo to upside down, as water can get into the engine and require as many as 4-6 oil changes to get the water out. Flipped Sea Doos incur a minimum charge of $750 and you will lose your deposit.  If the Sea Doo is still not running correctly after water is removed, you will additionally be responsible for the parts and labor charges to repair the Sea Doo (for example, if the engine needs to be replaced).  Flipped Sea Doos are not covered by jetski renter/operator insurance.
  • If you flip a Sea Doo, contact LGW rental office immediately. Do not allow anyone to tow the Sea Doo if flips or has water in it.
  • Sea Doo renters must observe and obey “No Wake” zones, meaning do not create a wake or wave behind you (i.e. Operate at idle speed/2-3 mph in “No Wake” zones). No wake zones are found near docks, beaches, and bridges and are indicated with an orange and white marker with a circle.
  • A diamond shaped marker alerts boaters to hazards. There are many shallow, rocky, & dangerous areas at Jordan lake.  Stay at least 100 feet from hazard buoys. Remember, Diamond=Danger.
  • Uniform Waterway Markers define the channel connecting the middle of Jordan Lake and north end of the lake (you will find channel markers when traveling between Farrington Point boat ramps & Crosswinds Marina).  ALL-RED BUOY indicates vessels should pass between it and its companion, an all green buoy. Keep red buoy on starboard (right) side when proceeding up stream or when entering a channel from the main body of water. Red buoys are used opposite, or in plain sight of, an all-green buoy to mark the edge of a well-defined channel. ALL-GREEN BUOY indicates vessels should pass between it and its companion, an all-red buoy. Keep green buoy on port (left) side when proceeding upstream, or when entering a channel from the main body of water.
  • Never operate Sea Doo outside of the defined red and green channel markers even if you see other boats outside the markers.. Jordan Lake is very shallow in some areas outside of the channel and there may be rocks, trees, and other hazards that are dangerous to jetskiis and other V bottom boats.  Jetski insurance does not cover damages to Sea Doos caused from operating Sea Doo outside of the channel markers.
  • Do not attempt to dock or park the Sea Doo at any boat docks, beach or marina during your rental.  If you must dock due to an emergency, use bumpers and/or exercise extreme care while keeping Sea Doo 6+ inches away from dock at all times.
  • Stay at least 100 feet from hazard buoys & docks, as well as islands, shallow or dirty looking water, or area where trees or tree roots are observed jutting out of the water as these can cause damage to the Sea Doo hull, engine, and propeller system.
  • No more than 2 persons are allowed on the 2 person Sea Doo at any time, and the weight limit must not be exceeded.
  • No more than 3 persons are allowed on the 3 person Sea Doo at any one time,  and the weight limit must not be exceeded.

 

Eco-friendly Boat Information The Eco-friendly electric boat is a relaxing, compact lounge boat for 1-2 adults, 450 lbs or less. It is similar in size and style to a  “peddle boat” – but without the peddle.  There are 5 forward speeds on the Eco-boat (1 slowest-5 fastest) up to 4 mph, and 2 reverse speeds.  A hand held manual lever steers the boat

  • The Eco-friendly boat has an adjustable sun-shade, under-seat storage area, AM/FM radio, Bluetooth, & optional fishing pole holder. A child or pet may be added, as long as they fit comfortably in the seat, and do not exceed the weight limits.  The Eco-boat is great for working on your tan, first dates/date nights, bird/nature watching, photography, & fishing.
  • A boater’s license is not required to operate the Eco-boat. Children and teens age 12 and over may operate the Eco-boat with parent’s consent/signed waiver.
  • Passengers must remain seated in the lounge position at all times. Never sit, stand, jump, or dive from the front or sides of the Eco-friendly boat as this will cause the boat to become unstable and potentially flip upside down, resulting in loss of deposit, plus a $750 flipped boat charge.
  • A gauge on the inside, starboard side of the Eco-boat lets you know how much battery power is left.  It is your responsibility to monitor the battery life of the Eco-boat.  A typical charge generally lasts all day; however increased passenger weight and wind (smooth vs. choppy water) causes the battery to run out quicker. If you have rented several time slots and the power runs low, you can plug in the Eco-boat to a standard electrical outlet to recharge it.
  • If you park the Eco-boat on a beach or at a campsite, remember to shut it off completely or it will drain the battery.  If we have to come get you and/or recover the boat because of a drained battery, you will lose your $500 deposit and be charged a $750 recovery fee.
  • Eco-boat renters insurance does not cover flipped Eco-boat fee, recovery fee, or towing fee.
  • It is very important that you do not flip the Eco-boat upside down, as it may sink.  At a minimum water will get into the electrical components of the boat and items such as the stereo, battery, or battery charger may need to be replaced.  There is a minimum $750 charge for a flipped Eco-boat and you will lose your deposit.  If the Eco-boat is still not running correctly after the water has been removed, you will additionally be responsible for the parts and labor charges to repair the Eco-boat.

Kayak, Canoe, Paddleboard & SupYak renters – Paddles & life jackets are included with your rental.  Dry bags, Ziploc or waterproof storage container are not included with your rental.  We recommend bringing or waterproof phone protector with a neck strap or a “fanny pack” that straps around your waist, and plenty of water, sunscreen, & bug spray.

  • Life jackets must be worn at all times – no exceptions.
  • Always be conscientious of wind direction and if possible, have the wind at your back on the return to the launch site. If we have to come and get you from any area other than designated launch location, or we have to recover your abandoned kayak/SUP/Canoe, there will be a $250 recovery fee.  Kayak, canoe, & SUP renter’s insurance does not cover recovery fees or lost/stolen equipment.

 

 

Fee Schedule For Damaged Rental Equipment

  • Minor damage charges for Sea Doo (jet skis) or Eco-friendly boats: $100/inch for minor scratches, and $300/inch medium scratches.  Deep scratches, and chips/damage to the fiberglass or other areas will be quoted and repaired by a qualified repair specialist. Your deposit will be applied towards cost of repairs. Any unused portion of the deposit will be returned after repairs are complete.
  • There is a $750 charge for flipping aSea Doo or Eco-friendly boat, plus you will lose your deposit.  If the equipment is still not running correctly after the water has been removed, you are responsible for the cost of repairs.
  • In the event your Sea Doo or Eco-boat must be towed, you will be charge a $500 towing fee plus applicable mileage, at $1/mile.  Towing fees are not covered by jetski renter/operator insurance.
  • In the event your Sea Doo or Eco-boat must be recovered from the lake or other location, you will be charged for the full cost of recovery, and will also lose your deposit.  Minimum recovery fee for a Sea Doo or Eco-boat is $750.  Recovery fees are not covered by jetski renter/operator insurance.
  • Jetski renter/operator insurance covers accidental damage $1250 and above ($1250 deductible) to their rented Sea Doo. Damages $1250 or less are the responsibility of the renter and renter’s insurance will not apply.  The renter’s deposit will be applied to the cost of the cost of repairs or applied to the renter’s insurance deductible.  Sea Doo passenger riding or operating the Sea Doo with an insured renter is not covered under the renter’s jetski insurance policy and must purchase their own insurance in order to be protected.

Ex:  You rent a Sea Doo and purchase the rental insurance.  Your friend rents a Sea Doo at the same time and does not purchase rental insurance.  Your friend gets too close to you and  accidentally hits the back of your Sea Doo, resulting in $3500 worth of damage to each Sea Doo.  You both lose your $1000 deposit; however you will only owe $250 whereas your friend will owe $2500. Any damage or expenses incurred that are outside the scope of renter policy are the responsibility of the renter.

    • Insurance does not cover lost or stolen equipment. In the event your Sea Doo or Eco-boat gets lost or stolen during your rental, you will forfeit your security deposit and you are financially responsible for the purchase of the latest year’s Sea Doo, same make/model.  If multiple Sea Doos or Eco-boats were rented, all deposits will be forfeited and applied toward replacement cost of lost/stolen equipment.
    • Damage charges for paddleboards (SUPs), kayaks, & sup yaks are $30 inch for major scratches, $100 inch for a minor crack or hole in an area that does not cause the vessel to take on water.
    • In the event non-motorized water sports equipment is returned badly damaged, is lost or stolen, you are responsible for the replacement cost of current year’s make/model, including loss of rental income at the daily rate until the equipment has been replaced.
    • In the event a Sea Doo, Eco-boat, or jetski/boat accessory is damaged due to operator error and has to be repaired, you are responsible for loss of rental income for the equipment at the published daily rate, until such repairs have been completed.